Help

Can't find an answer? Write to us: support@nozzlo.com.

General

How much does nozzlo cost?

Signing up and using nozzlo is free for both customers and makers. We take no commission on deals.

Can I pay for an order through nozzlo?

No. The platform has no payments, prepayments or "safe deals". You agree the price and payment method directly with the maker. Be careful about paying in advance to strangers.

Which countries does the service cover?

The service is available in most European countries. Ukraine uses our own map data; for other countries a general map is shown, without exact-address search.

For customers

How do I create a request?

Click "Create request" in your account, choose a service, describe the task and, if needed, upload a model (STL, 3MF, OBJ, STEP) or photos. You do not need to give an address — a city and radius are enough.

Who can see my request and contact details?

Makers within your radius can see the request. Your email is revealed only to the maker you choose. Your phone number stays hidden unless you allow it in your account settings, and even then it is shown only once the maker has taken the order into work.

What if a maker does not respond?

If one side does not respond for 7 days, the order is closed automatically. You can also report a user or block them in the order chat.

For makers

How do I become a maker?

Turn on the "Maker" role in your account settings and create a profile: services, printers, city. Confirm your email first.

Is my address shown on the map?

No. The public point is shifted by 300–500 metres, and only you can see your exact address.

How do I get notified about new requests?

In your account's "Notifications" section, connect the Telegram bot or enable emails. Push notifications will be available in the iPhone app.

Account and security

I forgot my password. What now?

On the sign-in page choose "Forgot password?" — we will email you a reset link. Check your spam folder too.

How do I enable two-factor authentication?

In "Security" in your account, connect an authenticator app (TOTP) and keep your recovery codes. You can also add a passkey.

How do I delete my account?

In "Security", choose to delete the account. You have 14 days to cancel the deletion, after which your data is deleted or anonymised. See the Privacy Policy.

How do I get a copy of my data?

Write to support@nozzlo.com from your account email — we will prepare a data export within 30 days.